Fast Bounce

Support

Send us a report when something goes wrong, and reach the team for anything else.

In short

  1. Open Diagnostics

    Open Settings › Support and click Open Diagnostics….

  2. Record the problem

    Start a recording, then make the problem happen in Fast Bounce and Pro Tools.

  3. Send it

    Describe what happened and press Send to Support. We reply to your account email.

Skip to the details

Settings › Support has two parts: Diagnostics, to send us a report, and Help, with the support address.

Report a problem

Click Open Diagnostics… next to Report a problem. The Report a Problem window records what the app and Pro Tools do while you reproduce the issue:

  1. Start a recording. A REC pill appears in the title bar, and the Support pane says "Recording…".
  2. Make the problem happen in Fast Bounce and Pro Tools.
  3. Describe what happened, then Send to Support.

Passwords, sign-in details and emails are never recorded. We reply to your account email.

Contact support

For anything else, write to team@fastbounce.app. The address is under Help › Contact support.

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